EE Coverage Checker
About EE Broadband
EE is more well known as one of the “Big Four” mobile network providers in the UK (the others being Three Mobile, O2 and Vodafone). EE were created when Orange and T-Mobile joined forces back in 2010. Subsequently EE was bought by BT in 2016.
Why choose EE Broadband?
EE offer wide availability, has a varied range of packages, good speeds, score well for customer satisfaction and has a good range of additional services, such as TV, and obviously (as they are a major mobile provider) mobile deals, if you require them.
What types of broadband do EE Broadband offer?
EE offer a wide range of broadband types, from basic ADSL broadband which offers very low (by today’s standards) speeds, FTTC broadband (also known as Superfast broadband) all the way up to full fibre optic (also known as Ultrafast broadband).
What’s good about EE Broadband?
As they are one of the UK’s biggest telecoms companies and owned by BT who are the UK’s biggest broadband supplier then you can be rest assured that they are unlikely to go out of business and leave you in limbo.
They score above average for customer service and satisfaction.
Wide availability and a growing availability of ultrafast fibre optic
Discounts for existing EE mobile customers.
4G backup on their routers in case the wired broadband network goes down.
What’s bad about EE Broadband?
There are slightly cheaper suppliers out there if cost is your biggest factor (unless you are already an EE mobile customer where your extra discount might tip the scales).
While they have some fast deals, you can get better speeds from Virgin Media if they are available in your area.
How good is EE Broadband Customer service?
In the 2022 Ofcom Customer Service report EE were ranked as the second best broadband provider for satisfaction with service overall (just behind their parent company BT) and also the third ranked for overall satisfaction with complaint handling.
Only 17% of customers had a reason to complain, fewer than the average broadband supplier (20%).
How do I contact EE Broadband Customer Support?
You can contact EE Customer support by phone on 0800 079 8586 or text HELP to 60071.
What speeds does EE Broadband offer?
As EE offer such a wide variety of deals using a number of different broadband technologies then the speeds they offer also vary a great deal.
At the top end they offer 900Mbps+ with their fibre optic services.
If you are one of the very few people in the UK who can only get very basic ADSL broadband services then you can expect average speeds as low as 10Mbps.
Is set-up easy with EE Broadband?
Set up will depend on a few factors:
- Whether you are moving to a new property
- If your property already has the correct type of line installed (e.g. if there is fibre optic cable installed or not). If you don’t have the right line already then you’ll need an engineer to visit to install it.
It usually takes 1-2 weeks for new customers to get setup. Existing customers switching to a new deal may find it will only take a day or two to switch.
How can I check EE Broadband coverage and availability in my area?
You can check EE Broadband availability by putting in your postcode (or the name of your city, town or village) in the EE Broadband coverage checker at the top of this page
Do I need a landline to get EE Broadband?
This will depend on the type of broadband you can get at your property.
If you choose, or are only able to get, older types of broadband such as ADSL or FTTC then you will also need a phone landline as well, as these types of broadband rely on the copper cable phone line to operate.
If you in an area where full fibre is available then you will be able to choose a fibre optic broadband deal which won’t require a landline.
What EE Broadband deals are available?
EE have a wide and regularly changed selection of deals as they sell such a wide variety of broadband types and also offer many add ons such as phone packages and TV deals.
Does EE Broadband offer social tariffs?
EE doesn't offer social tariffs. However, if existing customers are eligible for the social tariff available from parent company BT then you can switch to that tariff with no leaving penalty.
To be eligible for the BT social tariff you must be in receipt of at least one of the following benefits:
- Jobseekers Allowance
- Income Support
- Pension Credit - (Guarantee Credit)
- Universal Credit
- Employment & Support Allowance
then you will be eligible, it’s simple and quick to apply via the BT Website.
Can I get TV packages with EE Broadband?
Yes, EE have a range of TV packages you can include with your broadband based on AppleTV.
This includes apps such as BBC iPlayer. Netflix, Amazon Prime Video and Britbox as well as some optional live channels.
Are EE Broadband owned by another company?
EE Broadband are owned by BT Group, who also own Openreach who build and own the Openreach network which has the biggest geographical reach in the UK.
As such EE Broadband is one of the most widely available UK broadband providers.
How do I switch to EE Broadband?
In 2023 the ‘One Touch Switch’ process launched in the UK. This makes the switching process between broadband suppliers incredibly simple and seamless.
All you need to do is sign up with EE for a new service and they will handle the switch for you.
There is no need to contact your old supplier, the transfer away from them and the cancelling of your old contract will be handled for you automatically.
How long does switching to EE Broadband take?
The time to switch will vary depending on what type of broadband you are switching from and to.
You will be informed at the time of sign up what the estimated switch date will be.
How long are EE Broadband contracts?
EE Broadband contracts are 24 months long.