BT Broadband Coverage Checker
About BT Broadband
BT is one of the “Big Four” broadband providers (the others being Virgin Media, TalkTalk and Sky). Between them the Big Four provide more than 90% of UK broadband connections.
BT is the largest of the four and has a customer base in the region of 10 million connections.
BT Broadband Average Broadband Speeds Over Time
|Year||BT Broadband Average||United Kingdom Average||Difference|
|2018||24.16 Mbps||26.22 Mbps||7.86% Slower|
|2019||24.56 Mbps||31.42 Mbps||21.83% Slower|
|2020||42.69 Mbps||45.53 Mbps||6.24% Slower|
|2021||45.65 Mbps||60.62 Mbps||24.69% Slower|
|2022||78.31 Mbps||84.65 Mbps||7.49% Slower|
Why choose BT Broadband?
BT offer wide availability, have a varied range of packages, good speeds, score well for customer satisfaction and have a good range of additional services, such as TV, if you require them.
What types of broadband do BT Broadband offer?
BT offer a wide range of broadband types, from basic ADSL broadband which offers very low (by today’s standards) speeds, FTTC broadband (also known as Superfast broadband) all the way up to full fibre optic (also known as Ultrafast broadband).
What’s good about BT Broadband?
As the UK’s biggest broadband supplier then you can be rest assured that they are unlikely to go out of business and leave you in limbo.
They score well for customer service and satisfaction.
Wide availability and a growing availability of ultrafast fibre optic
Wide range of packages to suit every customer.
What’s bad about BT Broadband?
They don’t have the cheapest prices available. They aren’t the best for TV if you want every TV channel available.
How good is BT Broadband Customer service?
In the 2022 Ofcom Customer Service report BT were ranked as the top broadband provider for satisfaction with service overall and also the top ranked for overall satisfaction with complaint handling.
Only 18% of customers had a reason to complain, fewer than the average broadband supplier (20%).
How do I contact BT Broadband Customer Support?
You can contact BT Customer support by phone on 0800 800 150 or by text by texting “HELP” to 61988.
You can also use the live online chat service on the BT website.
What speeds does BT Broadband offer?
As BT offer such a wide variety of deals using a number of different broadband technologies then the speeds they offer also vary a great deal.
At the top end they offer 900Mbps+ with their fibre optic services.
If you are one of the very few people in the UK who can only get very basic ADSL broadband services then you can expect average speeds as low as 10Mbps.
Is set-up easy with BT Broadband?
Set up will depend on a few factors:
- Whether you are moving to a new property
- If your property already has the correct type of line installed (e.g. if there is fibre optic cable installed or not). If you don’t have the right line already then you’ll need an engineer to visit to install it.
It usually takes 1-2 weeks for new customers to get setup. Existing customers switching to a new deal may find it will only take a day or two to switch,
How can I check BT Broadband coverage and availability in my area?
You can check BT Broadband availability by putting in your postcode (or the name of your city, town or village) in the BT Broadband coverage checker at the top of this page
Do I need a landline to get BT Broadband?
This will depend on the type of broadband you can get at your property.
If you choose, or are only able to get, older types of broadband such as ADSL or FTTC then you will also need a phone landline as well, as these types of broadband rely on the copper cable phone line to operate.
If you in an area where full fibre is available then you will be able to choose a fibre optic broadband deal which won’t require a landline.
What BT Broadband deals are available?
BT have a wide and regularly changed selection of deals as they sell such a wide variety of broadband types and also offer many addons such as phone packages and TV deals.
They have basic Social Tarrifs for people on certain benefits, basic packages for those who don’t want or require special addons, all the way up to fully loaded packages with the highest download speeds and all the add ons.
They really do have a deal for every budget, taste and need.
Does BT Broadband offer social tariffs?
BT do offer special discounted packages for people in receipt of certain benefits.
If you receive any of the following benefits:
- Jobseekers Allowance
- Income Support
- Pension Credit - (Guarantee Credit)
- Universal Credit
- Employment & Support Allowance
then you will be eligible, it’s simple and quick to apply via the BT Website.
Can I get TV packages with BT Broadband?
Yes, BT have a range of TV packages you can include with your broadband.
This includes apps such as BBC iPlayer. Netflix, Amazon Prime Video and Britbox.
Free to air channels and paid channels including Sky channels are also available.
Are BT Broadband owned by another company?
BT Broadband are owned by BT Group, who also own Openreach who build and own the Openreach network which has the biggest geographical reach in the UK.
As such BT Broadband is one of the most widely available UK broadband providers.
How do I switch to BT Broadband?
In 2023 the ‘One Touch Switch’ process launched in the UK. This makes the switching process between broadband suppliers incredibly simple and seamless.
All you need to do is sign up with BT for a new service and they will handle the switch for you.
There is no need to contact your old supplier, the transfer away from them and the cancelling of your old contract will be handled for you automatically.
How long does switching to BT Broadband take?
The time to switch will vary depending on what type of broadband you are switching from and to.
You will be informed at the time of sign up what the estimated switch date will be.
How long are BT Broadband contracts?
BT Broadband contracts are 24 months long. The one exception being their social tariffs which are only 12 months long, but these are only available to people claiming certain benefits (see above).